Refund Policy
We want you to love your Nova Boots. Pretty simple, right? If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order for free within the contiguous U.S. so long as:
- Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
- Your return request is submitted within 7 days of receiving your original order.
We reserve the right to refuse returns that do not meet these criteria
Timing
Once our warehouse has received your return, please allow 2 weeks for a refund or store credit to be issued. If it has been longer than two weeks.
Shipping Times
Our boots are handcrafted and made with extra-ordinary level of craftsmanship of our experts.
Regular sizes will be delivered between 5-15 days. Custom sizes may take 10-20 days.
Free Shipping
We offer free shipping within the contiguous U.S. for orders over $50. We also offer free return shipping for items over $100 – including footwear, jackets, and bags – shipped within the contiguous U.S.
Note: Due to the COVID-19 pandemic, it may take slightly longer than normal to ship your order. You will receive an email notification when your order ships. Please don’t hesitate to contact us if you have any questions about your order. Thank you for shopping with us!
